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Customer Care
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Place an Order: Our products are available through our online shopping cart, shopping with a consultant, by catalog or through our etsy or eBay stores. If you have any questions, please email our customer service department at lori.homeyer@gmail.com.
At Prim 'n Purdy Inc, our products are handmade*handpoured in small quantities to ensure freshness and quality. Please allow 3-5 business days for delivery of your handmade*handpoured items. During busy holiday seasons, please understand that some orders may require more time.
Our One of a Kind (OOAK) items are already made and will ship the next day after payment is received. Have a Special Request, please send an email or call our Corporate Headquarters.
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Payment: For online and phone orders, we accept:
Paypal
Money Order
Check - please see "special instructions" below
Orders will not ship until your payment has been received. In the case of a personal check, your order will not be shipped until the payment has cleared our bank. Any check returned will incur a $36.00 bank fee.
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Product Disclaimer: Prim 'n Purdy Inc will not be held responsible for any misuse of our products including bath and body, candles, raggedies or teddies. We will not be held responsible for any reaction or injury resulting from the use of our products. If a reaction to our bath and body products occur, seek medical help immediately.
Most of the products at Prim 'n Purdy are personally made by Prim 'n Purdy Inc. They are Handmade*Handcrafted products and some are even one of a kind items. Some items such as gift basket items, etc are purchased in bulk and therefore, no guarantees are made pertaining to handcrafted. Thank you for understanding this.
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Our Guarantee: We use and test our products on a daily basis. No animal testing; we prefer to test on our friends and relatives.
100% satisfaction is our goal. If you are unhappy with our products for any reason, please contact us immediately. We promise to do everything we can to make things right.
We are proud of what we make and sell and are so confident that you will like our products that we offer a money-back guarantee on the products plus any sales tax you may incur. However, we are unable to refund the shipping charges. If you are not satisfied with our products, simply return them within two weeks of receipt. We will then send a store credit or a cash refund for the full amount of the product excluding shipping charges.
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Shipping: All orders that are $75.00 or more prior to the shipping/tax charge will be shipped FREE. Orders are shipped either by USPS Priority Mail, UPS Ground or FedEx. Overnight shipping is available but the customer will be responsible for actual costs above the standard ship charge. All orders will receive a delivery confirmation number when your order has been shipped. Please Note: All Room Sprays, Refresher Oils and Body Mist Sprays (not including Moisturizing Body Sprays) will ship with UPS or FedEx.
Sales Tax: Sales tax of 7.0% will be added to any order shipped to Illinois.
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